Privacy Statement

Introduction

This website is operated by Awareful (“we”, “us” or “Awareful”) and we are a controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679. This means that we are responsible for, and control the processing of, the personal information you provide to us when using this website in accordance with this privacy policy.

Awareful understands that customers care about the use and storage of their personal information and we value your trust in allowing us to do this in a careful and sensible manner. We have created this privacy policy statement in order to demonstrate our commitment to the privacy of our customers.

By using Awareful,  our websites (including our mobile site), our social media pages and any other Awareful service, you are acknowledging that we are processing your personal information and, where necessary consenting to such practices, as outlined in this statement.

Personal information which we collect

We collect personal information about you (and others if their personal information is provided by you) when you:

(a) make or manage a booking for our courses

(b) make or manage a booking for our workshops and Retreats

(c) sign up for our newsletter and other marketing emails (in line with Marketing below);

(d) post material to our website and / or social media page;

(e) complete customer feedback or surveys as part of your attendance on a course or class

(f) and / or use our website and customer applications in any other way.

The personal information collected in the above manner may include the following about you (and others if their personal information is provided by you):

(a) full name;

(b) postal address;

(c) email address;

(d) telephone number;

(e) payment details;

(f) geo-location;

(g)health information;

(h) supplementary information (dietary and other preferences and special requirements);

 

Personal information provided by third parties

We will never collect your data from third parties. 

How we use your information

We will collect personal information:

1) in order to take the necessary steps in preparation of, or to fulfill our obligations under, a booking contract:

1. a) Bookings and payments– provide communications about bookings, products and services being provided to you (and others if their personal information is provided by you);Pass on your information to practitioners of whom you book through the website. This information will be limited to; “name”, “email”, “address’, “phone number”.
2. b) Bookings and account updates– send details of new, amended or cancelled bookings or ‘My Awareful’ account details and changes – usually via email;
3. c) Update you on matters affecting your booking– contact you (and others if their personal information is provided by you) in the event of a change that affects a booking or any data or personal information you have provided us with, such as changes to terms and conditions of booking or this privacy policy;
4. d) Website service communication– provide notifications of any changes to our website or to our services that may affect you (and others if their personal information is provided by you);
5. e) Customer service communication– provide you with requested information or correspondence
6. f) To provide assistance in completing bookings– send reminder emails to continue with a booking which is in your “basket” on our websites but is not paid and completed;
7. g) Maintain your Awareful account– create a profile about you in relation to your booking, to update our records, create and maintain your account.

2) with your consent:

1. a) Marketing communications– create a profile about you for marketing purposes to tailor our communications to you. We may use automated processes to do this;
2. b) Promotional offers– inform you about promotional offers and other products or services that may be of interest (in line with Marketing communications above);
3. c) Maintain records indicating your consent to status– to ensure we accurately reflect your wishes when communicating to you;.

3) in our legitimate interest* improve our services:

1. a) Market research– to contact you (and others if their personal information is provided by you) to ask about the experience using our services as part of a continual programme of customer service improvement. This is not marketing communication and is separate to Marketing communications above.
2. b) Website customisation– to customise our website and its content to your particular preferences
3. c) Customer support– monitor calls and help train staff in relation to our customer support and helpdesk function;
4. d) Product and service improvement– to improve our product and services;
5. e) Service analysis– to conduct research, statistical analysis and behavioral analysis. This may include providing aggregate statistical information relating to customers, sales, traffic patterns and related site information to reputable third parties.

4) in our legitimate interest* to protect against fraud:

1. a) Website improvement and fraud prevention– improve our websites, prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf;
2. b) Security– carry out security checks when allowing you access to our services and to block fraudulent or suspected fraudulent activity.

5) in order to meet our legal obligations:

1. a) Taxation– ensure we meet our tax and other regulatory obligations;
2. b) Registration– ensure local jurisdiction regulations are complied with (where registration is necessary in such jurisdictions).

* any reliance on legitimate interest shall not prejudice your interest or fundamental rights and freedoms.

 

Marketing

We may periodically send promotional material to you about new products, special offers or other information which we think you may find interesting based on the profile we have created about you to the email addresses and phone numbers which you have provided.

If these are similar to products, services and bookings previously supplied by us to you, we will assume, under our legitimate interests to promote similar goods and services, that you are willing to receive this information unless you tell us otherwise. Please note that we do not want to send you information that you do not want to receive and you can opt out at any time (please see ‘The right to ask us to stop contacting you with direct marketing’ below for further information).

We will always ask your permission before sending you email marketing information. We do this by asking for your positive confirmation (e.g. by providing a tick or inserting your contact details in the relevant boxes) indicating that you wish to receive marketing and you can opt out at any time (please see ‘The right to ask us to stop contacting you with direct marketing’ below for further information). This ensures you only receive information that you have given us permission to send and are willing to receive. 

How long we will keep your personal information

We retain your information for a range of purposes which determine the period of time for which we need to keep such information. For example (list is not exclusive):

Data	Retention Period
For the purposes of marketing	4 years from the point of last contact with you, this may include use of our websites, stays in our hotels or responses to communications with you
For compliance with legal obligations arising from contracts entered into with you, for example tax regulations	For compliance with legal obligations arising from contracts entered into with you, for example tax regulations

We will remove your data from our systems at the end of the applicable data retention periods, unless we are required by current or future law to retain your personal information for a longer period.

 

Our approach to information security

To protect your information, Awareful has policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place. To achieve this, employees, contractors, sub-contractors and third party suppliers have contracts, with defined roles and responsibilities.

While we take commercially reasonable measures to ensure the safety and security of your data, due to the inherent risks with the Internet, we are unable to warranty the absolute security of your data when using our services.

Your rights

In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right.

 

The right to access information we hold about you

At any point you can contact us to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. In most cases you may be entitled to copies of the information we hold concerning you. Once we have received your request we will respond within 30 days.

 

The right to correct and update the information we hold about you

If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

 

The right to have your information erased

If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted.

 

The right to object to processing of your data

You have the right to request that Awareful stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights.

 

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing. On promotional emails we provide an ‘unsubscribe’ link at the bottom of the email which will unsubscribe you from that service. You can also unsubscribe by updating your profile preference center or via your My Awareful account on our website or via our unsubscribe link. If you wish to opt out with respect to more than one email address, you must complete a separate request for each email address.

Please note it is not possible to ‘opt-out’/unsubscribe of receiving communication from us which relates to your bookings or customer satisfaction surveys sent as part of the booking (which are not considered marketing for these purposes). This ensures that we can always contact you as a result of circumstances that may affect your stay with us and in order for us to improve our services going forward.

 

The right to data portability

You have the right to request that we transfer your data to another controller. Once we have received your request, we will comply where it is feasible to do so.

 

The right to object to automated decision making / profiling

You have the right to request that we stop profiling you in relation to our direct marketing practice. You can inform us and we will deal with your request accordingly.

 

The right to complain

You can make a complaint to us by contacting us via dan@Awareful.co.uk  

Consent

In those cases where we need your consent to process your information, we will ask you to make a positive indication (e.g. to tick a box or insert your contact details on the relevant form or web page requiring consent). By actively providing us with your consent, you are stating that you have been informed as to the type of personal information that will be processed, the reasons for such processing, how it will be used, for how long it will be kept, who else will have access to it and what your rights are as a data subject and that you have read and understood this privacy policy.

 

Sharing your information

The information and data we collect is important for Awareful and we understand that you care about the use and storage of your personal information we value your trust in allowing us to do this. We would not want to share this with anyone else unless we have your express consent, we will never disclose, rent, trade or sell your personal information to any third parties for their marketing purposes.

We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf (such as hosting and maintaining our website, providing us with data management systems, market research, customer satisfaction surveys, practitioners of wellbeing, and support services), but they are bound by similar terms to those set out in our privacy policy and may not use this information for their own purposes.

In the event that Awareful or any part of its business is sold to or integrated with another business, Awareful may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners and their group of companies in the same ways as set out in this privacy policy, including to continue providing you with the same services and marketing information services as are currently provided by Awareful.

We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties in order to better understand our services, website and overall customer satisfaction which may include personally identifying information.

 

Use of cookies

Awareful does not use cookies

Contact details

If you have any queries about this policy, need further information or wish to lodge a complaint you can use the details below to contact us.

Data Protection Officer

Awareful

San Dor

2 La Grand Jardin, St Helier

JE23GG

dan@awareful.co.uk

 

Changes to this Privacy Policy

We may change this policy from time to time. You should check this policy occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.